Delete Account

⚠️ Important: Account Deletion is Permanent

Deleting your account will permanently remove all your data, including:

All loan records and borrower information
Payment history and transaction data
Team members and organization data
Settings and preferences
Reports and analytics data
Account access and login credentials

🚨 Warning: This action cannot be undone. Once your account is deleted, all data will be permanently removed and cannot be recovered. Please ensure you have backed up any important data before proceeding.

How to Delete Your Account

Follow these steps to permanently delete your Freebird Loan Management account:

📱 Mobile App

🌐 Web App

📧 Email Request

Open the Freebird Loan Management App

Launch the app on your Android or iOS device

Navigate to Settings

Tap on the Settings icon (usually a gear icon) in the app

Go to My Account

Select "My Account" or "Account Settings" from the settings menu

Scroll down and tap on "Delete Account" or "Delete My Account"

Confirm Deletion

Follow the on-screen instructions to confirm your request. You may need to enter your password or confirm via email/SMS

Log into Web App

Visit the Freebird Loan Management web app and log into your account

Go to Account Settings

Click on your profile picture or name in the top-right corner, then select "Account Settings"

Find Delete Account

Scroll down to the bottom of the account settings page and look for "Delete Account"

Confirm Deletion

Click "Delete Account" and follow the confirmation prompts. You may need to enter your password

Send Email Request

Email us at support@usefreebird.com with the subject "Account Deletion Request"

Provide Account Details

Include your account email address and any additional verification information we may request

Wait for Confirmation

We'll process your request within 24-48 hours and send you a confirmation email

What Happens After Deletion

⏱️ Processing Time: After you submit a deletion request, your account and related records will be permanently deleted within 7 business days.

Data That Will Be Deleted

Personal Information: Name, email, phone number, profile data
Business Data: All loan records, borrower information, payment history
Team Data: Team members, roles, permissions, and organization settings
App Data: Settings, preferences, customizations, and user-generated content
Analytics Data: Usage statistics, reports, and performance data
Account Access: Login credentials, authentication tokens, and session data

Data That May Be Retained

📋 Legal Compliance: Certain legal or regulatory requirements may require us to retain limited records for compliance purposes, including:

Financial transaction records (as required by law)
Audit logs and security records
Legal compliance data
Records required for tax or regulatory purposes

These records will be retained only as long as legally required and will not be used for any other purposes.

Before You Delete

Important Considerations

Backup Your Data: Export any important loan records, reports, or data you want to keep
Team Members: If you're an organization admin, ensure other team members have access to necessary data
Active Subscriptions: Cancel any active subscriptions before deleting your account
Third-Party Integrations: Disconnect any third-party services or integrations
Alternative Solutions: Consider if you need the data for future reference or business purposes

Data Export Options

Before deleting your account, you can export your data:

Loan Records: Export all loan and borrower data to CSV or Excel format
Reports: Download any reports or analytics you need
Settings: Note down any custom settings or configurations
Team Data: Export team member information and roles

Need Help?

If you face any issues deleting your account or have questions about the process, contact our support team:

📧 Support Email: support@usefreebird.com
📧 Direct Contact: chandu@usefreebird.com
⏱️ Response Time: Within 24 hours
🕒 Business Hours: Monday-Friday, 9 AM - 6 PM IST

Common Issues and Solutions

Can't Find Delete Option: Make sure you're logged in and check the Account Settings section
Confirmation Not Working: Try refreshing the page or clearing your browser cache
Email Not Received: Check your spam folder or contact support directly
Data Recovery: Once deleted, data cannot be recovered. Please ensure you have backups

Contact Information

Freebird Loan Management
Owner: Chandra Hassan
Email: chandu@usefreebird.com
Support: support@usefreebird.com
Built in India · Available worldwide